How can I check the status of an order? You will receive an email with your tracking number when the order ships (generally within 1 day of placing the order). You can also check the status by logging into your account here
What if there's a problem with my order? If you're missing items, the order never arrived, or you have any questions about your order please contact Mary at Mary@Oriactive.com or call us at 1-888-777-1904
Do I have to create an account to order? No, you don't have to create an account to order. You can check out as a guest (without creating an account with a password) or you can call us with your order at 1-888-777-1904.
How much is shipping? Shipping is free on orders in the USA. You can view other shipping rates here.
What is your return policy? Items can be returned or exchanged within 30 days. Please view the complete return policy here
How do I create an account? You can create an account by clicking the "create an account" link on the upper right corner of the homepage or by clicking here
I lost my password - you can click the "forgot my password" link on the log in page here
Do I have to pay sales tax? Sales tax is collected for orders that are shipped to customers in Wisconsin
What forms of payment do you accept? Right now we accept PayPal, Visa, Mastercard, American Express and Discover Cards. Debit cards that have a credit card logo are also accepted (use it like you would a credit card - for example, if it has a Visa logo on the card choose Visa in the drop down box)
Shipping is free on orders in the USA (including Alaska, Hawaii & US Territories)
Normally we ship using the US postal service depending on the size of the order and all International orders ship through the US postal service.
We do ship worldwide to most countries - choose your country in the drop down box in the checkout. If you do not see your country listed please email us at mary@oriactive.com.
